Privacy Policy - Terra Serpent

Introduction

At Terra Serpent, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website terraserpent.com, engage with our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect several types of information from and about users of our Website and services, including:

• Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, and payment information (when making purchases or booking services).
• Non-Personal Information: This includes data about your internet connection, the equipment you use to access our Website, and usage details.
• Usage Data: We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

How We Use Your Information

The information we collect is used for various purposes, including:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service.
• To detect, prevent and address technical issues.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To provide you with notices about your account/subscription, including expiration and renewal notices.

Disclosure of Your Information

We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business (e.g., payment processors, shipping partners) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• For legal reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• To enforce or apply our Terms of Service and other agreements.

We do not sell or rent your personal information to third parties.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.
• The right to complain to a Data Protection Authority.

To exercise any of these rights, please contact us at info@terraserpent.com.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.